Reddit sues Anthropic over AI data scraping

Reddit is accusing Anthropic of building its Claude AI models on the back of Reddit’s users, without permission and without paying for it. Anyone who uses Reddit, even a web-crawling bot, agrees to the site’s user agreement. That agreement is clear: you cannot just take content from the site and use it for your own […]

What to Expect in 2025

Introduction Artificial Intelligence (AI) is transforming industries across the board, Enterprise Service Management (ESM) is no exception. As we look ahead to 2025, what developments can we anticipate in this rapidly evolving field? In short, expect a future where employee requests are resolved automatically, issues are anticipated before they occur, and data-driven decision-making becomes the […]

How AI Created Content (UGC) Exploded on Social Media

Social media is evolving, and so are the ways people create content. You might not know it, but much of the video, images, and content you see online isn’t made in the way you might think — it’s made with artificial intelligence. This new content form is referred to as AI-generated user content (AI UGC), and it […]

Converting Product Data into Clicks: Arnette’s 11.4% Growth Story

A digital success story powered by smarter ecommerce content. The Challenge: Great Products, Hidden Online Arnette is a bold, Gen Z-focused eyewear brand known for its style and sustainability. But even the most distinctive brands can get lost online. Despite having detailed product information—like materials, eco-packaging, and certifications—Arnette wasn’t showing up in search results as […]

The Middle East Has Entered the AI Group Chat

Donald Trump’s jaunt to the Middle East featured an entourage of billionaire tech bros, a fighter-jet escort, and business deals designed to reshape the global landscape of artificial intelligence. On the final stop of the tour in Abu Dhabi, the US president announced that unnamed US companies would partner with the United Arab Emirates to […]

Trump AI chip policy to scrap Biden’s export controls

The Trump AI chip policy reversal announced this week signals a shift in how advanced computing technologies will flow in global markets, as the administration prepares to dismantle Biden’s complex three-tier regulatory framework. Set to take effect on May 15, 2025, the Biden administration’s Framework for Artificial Intelligence Diffusion would have created a stratified global […]

Breaking Down Data Silos to Reveal Unified Insights

If you were to conduct a survey asking workers what is the most important asset for businesses, they would most resoundingly say that data. However, some of the most structured businesses struggle with data silos, thus hindering their ability to derive meaningful insights that can benefit their growth and success. In fact, recent surveys from […]

How to Leverage AI for B2B Content Creation

Once a surprising word, AI has now evolved into a transformative force for modern-day businesses. Its influence extends beyond gaming, disrupting every aspect of the marketing and content creation industries. This evolution signals a promising future for B2B marketers, offering new opportunities and efficiencies. According to a study conducted by SurveyMonkey of 707 US workers, […]

Building AI Agents That Know Your Business

Why Contextual Intelligence is the Future of eCommerce AI is no longer just a buzzword, it’s becoming a key player in how consumers shop online. From smarter product suggestions to voice-powered assistants, AI is driving real business impact. By 2027, AI-driven recommendations are expected to influence over $1 trillion in global e-commerce purchases. This isn’t […]